![]() ![]() They were very dark, and many of them had been cropped ( I did not crop them). I was so so so disappointed when I received the 200 pics that I ordered. I have vacillated between all of the photo apps for months, and I finally chose Snapfish because it got some great reviews online. I am currently making a photo album of pictures of my little girl who passed away one year ago. However, I am so upset right now with the customer service from this company. Every other order I've placed from other companies has came in time, so just really does say a lot about the terrible service of this company. As even if I do manage to get a refund AFTER the new year, I still won't have my gifts for Christmas, and now don't even have time to order them from elsewhere. I hope everyone reading this review decides to order elsewhere, as only then snapfish will start to improve. And also tried calling customer service, which IF you do finally get through, they put you on hold for no obvious reason, and leave you on hold until you have no choice but to hang up and ring again, or they just hang up on you if you won't hang up on them! There is no logical reason to be putting someone on hold for over 20 minutes just to "check" an order status. I tried the live chat option, which dosnt work. When the item was dispatched it's now saying it will take several days longer, so if I'm lucky it will come before the end of the new year! It can't be tracked either! Tried messaging their social media and emailing which I got no response from, not to mention I also saw many angry comments from customers with the same problem as me, which suggests this happens often. When I purchased my items, (not to mention they charge delivery separate for each item even though going to same address) the predicted date was well before Christmas. Well tell me what kind of overnight delivery takes 2 weeks? Surely should be renamed to fortnightly delivery. Payed an extortionate amount for fast delivery well in time for Christmas, literally classed as "overnight delivery". STAY AWAY From this company if you don't want to be stressed out of your mind over your order. Bye Snapfish!Ībsolutely shocking experience, as well as dreadful customer service. How many customers will Snapfish lose before they wake up? A simple apology and update on what happened when I first contacted them would have satisfied me enough, but instead I got the runaround for a week. The people handling customer service don't seem to understand and are dismissive. No accountability for an order that missed deadline entirely and was a week late? Shipping reimbursement was the least they could do-if not full refund. I asked for reimbursement of shipping as it was expedited yet arrived after holiday and week late, and they offered only half. No explanation why a week late, no apologies for order mess up. Manager did not reach out until Dec 28 to say replacement order on its way. Contacted them by chat three times and no one could offer an explanation, clarity or timeframe for order. ![]() I can understand delays and mishaps but customer service was appalling. Photo order placed Dec 15 for delivery Dec 23. After 3 years - goodbye Snapfish I will be headed to other businesses. I never write online reviews but here I go. ![]()
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